Return & Refund Policy
Last updated: July 22, 2026
Overview
At Roper’s Advantage, we take pride in building quality training equipment designed for serious ropers. Because The Roper’s Advantage is a large, specialized piece of equipment designed for real-world roping practice, returns and refunds are handled differently than standard retail products.
Each unit requires significant manufacturing, preparation, and freight handling. We encourage customers to review product information, shipping details, and operating requirements before placing an order.
Order Cancellation
If you need to cancel an order, please contact Roper’s Advantage as soon as possible.
Orders that have not entered production, final preparation, or shipment may be eligible for cancellation.
Once an order has entered production, has been prepared for shipment, or has shipped, cancellation may not be available.
Approved cancellations may be subject to costs already incurred by Roper’s Advantage, including manufacturing, materials, preparation, or freight-related expenses.
Returns
Due to the size, weight, specialized nature, and made-to-order production of The Roper’s Advantage, returns are evaluated on a case-by-case basis.
Customers must contact Roper’s Advantage and receive approval before returning any product. Unauthorized returns may not be accepted.
Approved returns must be:
- In original condition
- Free from damage, modification, or misuse
- Returned with all included components, accessories, and documentation
Customers may be responsible for return freight costs unless the return is the result of a verified manufacturing defect or an error by Roper’s Advantage.
Freight & Delivery
The Roper’s Advantage is shipped by freight due to its size and weight.
Customers should inspect the shipment at the time of delivery and document any visible damage on the carrier’s delivery receipt before signing whenever possible. Photographs of any visible damage should also be taken and retained.
If damage is discovered after delivery that was not immediately visible, customers should document the damage and contact Roper’s Advantage promptly after discovery.
Any freight-related damage should be reported to Roper’s Advantage as soon as possible so we can assist with the carrier claim process.
Defective Products
If your Roper’s Advantage unit arrives with a manufacturing defect, please contact us promptly.
We will work with you to determine the appropriate resolution, which may include:
- Repair
- Replacement of defective components
- Replacement parts
- Other available solutions
Issues resulting from improper setup, misuse, unauthorized modifications, accidents, normal wear, or failure to follow operating and safety instructions may not qualify as manufacturing defects.
Replacement Parts
The Roper’s Advantage is designed with serviceable components to support long-term ownership.
Replacement components, including rope attachment springs, rope attachment hardware, and other service parts, may be purchased separately when replacement is needed.
Normal wear of replaceable components does not qualify as a return or refund.
Refunds
Approved refunds will be issued after the returned product has been received and inspected.
Refunds will be processed using the original payment method.
Shipping, freight, preparation costs, and other non-refundable expenses may not be eligible for reimbursement unless otherwise required by law.
Contact Us
If you have questions regarding returns, refunds, or service, please contact Roper’s Advantage through the contact information provided on our website.